Shipping Policy

At Handy Print, we aim to ensure that every order is packed securely and dispatched as soon as it is ready.

1. Order Processing & Production

All orders are custom-made according to the customer's selected specifications and artwork.

Production time will depend on the product, quantity, finishing requirements, and current production schedule.

The estimated production time shown on our website is an estimated timeframe and not a guaranteed delivery date.

Production will only begin after all required artwork, payment, and order details have been confirmed.

2. Shipping & Delivery

Once your order is completed, it will be dispatched using the selected courier or delivery service.

Delivery time depends on the courier, destination, weather, public holidays, peak periods, and other circumstances beyond our control.

Estimated delivery times do not include production time.

Handy Print is not responsible for delays caused by the courier or circumstances beyond our reasonable control.

3. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number.

Handy Print is not responsible for delays, additional delivery charges, or failed deliveries caused by an incorrect or incomplete address provided by the customer.

If a parcel is returned to Handy Print due to an incorrect address, failed delivery, or the recipient being unavailable, additional shipping charges may apply for re-delivery.

4. Tracking Information

Where tracking is available, tracking details will be provided to the customer once the order has been dispatched.

Please note that tracking information may take some time to be updated after the parcel has been collected by the courier.

5. Shipping Damage

All orders will be packed appropriately before dispatch.

However, Handy Print is not responsible for damage caused by the courier during transportation.

If your parcel arrives damaged, please take clear photographs of:

• The outer packaging

• Any visible damage to the parcel

• The damaged products

Please contact Handy Print within 3 days of receiving the order so that we can assess the situation and assist where possible.

6. Lost Parcels

If a parcel is lost during delivery, Handy Print will assist the customer in following up with the courier.

Any replacement or refund will be subject to the outcome of the courier investigation and the applicable terms of the courier service.

7. Self-Pickup

Customers may choose self-pickup where this option is available.

Customers will be notified when the order is ready for collection.

For large, delicate, or colour-critical orders, self-pickup is recommended to reduce the risk of damage during transportation.

8. Delays

Delivery may be delayed due to circumstances including, but not limited to:

• Courier operational issues

• Severe weather

• Public holidays

• Peak seasons

• Traffic or road closures

• Incorrect delivery information

• Natural disasters or other unforeseen circumstances

Such delays do not automatically qualify for a refund or cancellation.

9. Shipping Charges

Shipping charges are calculated based on the delivery destination, parcel size, weight, quantity, and selected delivery method.

Additional charges may apply for special delivery requirements, re-delivery, changes to the delivery address after dispatch, or other circumstances outside the original order.

By placing an order with Handy Print, the customer acknowledges and agrees to this Shipping Policy.